The lounge ceiling came through after the shower was used once as it wasn’t plumbed in, sink in kitchen still leaking 15 months on, a snagging list of 80+ Items and still trying to get things done from day 1. Sounds ghastly. One of the reasons we bought that style. Enjoy your new home. I understand there may be some staffing issues if people are off sick or self isolating but after a few weeks I'd have hoped for better. Kier Living - Woodbury Hill hasn't listed any properties for sale recently. I had a locksmith out to assess the door on the 21/02/21. They completed the property on time and there is no evidence of any structural defects. The customer service is horrific. The door has already been taken off prior to me living here, I am the first owner. Looking forward to making the house a home. I've got NHBC involved and they are coming to view some of the problems that might be covered by the 10 year warrenty, some other things are not covered (the most poor quality kitchen in any of the new builds I've owned, needs ripping out at 5 years old !!!!). I will feed your comments back to the team. They are always more than happy to help and in the first 8 weeks in our home they answered all our concerns and resolved snags without question. I've got NHBC involved and they are coming to view some of the problems that might be covered by the 10 year warrenty, some other things are not covered (the most poor quality kitchen in any of the new builds I've owned, needs ripping out at 5 years old !!!!). No one from customer service has been in touch. Sick of waiting for a response from the area manager on money owed to us from kier that was promised to us in December, now nearly 3 months later still no money, leaving us out of pocket, also the standard of finish on ours and a number of properties in our development ( greenway place) is disgusting, so we are now considering going to the press and media regarding the lack of effort on kiers behalf to resolve issues that have been ongoing, the contractors hired by this company are an absolute joke,We will be standing outside the show home this weekend to deter people from buying a property from kier if needed Also emails sent to the ceo of the company and we just get fobbed off and no response from him. NHBC suggested i contact Kier about the windows (as they should be covered by a manufactures warranty) which on a windy day sound like i'm sitting in a force 100 gale they let that much of the outside in. Enjoy your new home. Clearly, it should not. My experience with Kier Living, and purchase of my new home, has been very positive. Always checking in to make sure every things ok . We selected Kier Living as the only builder we found in Wales that would take our English home in part exchange. I am sorry to read your review about your new home. 3 Reviews . We had the pleasure of dealing with Beth Allsopp, she was absolutely fantastic in providing us with the necessary support and guidance. I just want to say a big thank you to Beth for all the hard work she put in, it will never be forgotten, and if i did ever look to proceed with Kier, Beth would be the first point of contact! All rights reserved. All the rooms are very spacious and perfect for entertaining family and friends (when we are allowed!). The door has already been taken off prior to me living here, I am the first owner. Then the endless issues we have had and are still having two years on. Kier promised to store my garage items whilst my garage wasn’t available. I know others are having to resort to contacting NHBC to resolve matters. Still waiting for my garden to be finishing lived in the house well over a year. Agreement to have my garage 3 months after I moved in, handed over a year later and it is growing mould up the walls and so damp it smells horrendous. Ever since the site has been taken over by the Exeter team and Simon Jacobs has been the sales manager, we have had a positive experience. 615 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. ( I do have e- mails confirming correspondence). This could be because the agent specialises in lettings, or the branch may be closed. Kier continue to be responsive in finishing the final few remaining snags.UPDATE 1st March 2021 : Snags were not resolved satisfactory. The door needs to be cut out and has parts in the mortar either side of the door. Read 1 more review about Kier Living Limited Only the latest review will count in the company's TrustScore Viv Dent 1 review. He was always very professional, informative and friendly! I purchased one of the show homes at a Kier site. Residential . I have been waiting for Kier Living Eastern to attend to the items on my defect list since February 2020. lots of activities to do to keep fit and get fresh country during lunch breaks. Yes No. Don’t buy a house from these people. Salary/Benefits. Thank you for your review. A welcomed response to the 2021 budget. Always checking in to make sure every things ok . We have recently purchased our first home with Kier and we couldn’t be happier. Only the latest review will count in the company's TrustScore. However, Bruce the sales rep kept us informed throughout what could’ve been a worrying time for buying our first home. Cookie Policy Kier Living Ltd (“we” or “our”) uses technology to collect information about the use of our website (www.kierliving.co.uk) (our site) and to distinguish you from other users of our website, in order to improve your experience when you browse our site.In order to … And we were not told we wouldn’t have this. I have had three men sent via kier to inspect the door and have been told the door is bowed and needed re placing. This made for a less than 6-week move during Covid in good time to benefit from the much reduced land transaction tax.As for the home itself my wife and I are very pleased to live in a comfortable, spacious home that seems very well built. any problems / small issues he’s on the case straight away and keeps us updated with them being sorted. Although now we are raising any snags with Customer Care, if we see John or Nick on site they will always be sure to check everything is ok. We feel very lucky to have a team on-site who truly care about the houses they are building and the people who will call them home. I can not replace the door with a new door as it’s a new build and an expense I should not have. Please contact the agent for more details. The customer service is horrific. Kier Living specialises in creating thoughtfully designed, modern new homes. I am having severe anxiety due to the stress this has caused me and I cannot have a quiet time because contractos keeps coming in and out of the house every day (in the middle of a pandemic) and they take ages to do their work, they need constant supervision otherwise they try to rush the job and leave. The quality of the house is very high and my wife and I enjoy it more as we get to know it. Only the latest review will count in the company's TrustScore. Sick of waiting for a response from the area manager on money owed to us from kier that was promised to us in December, now nearly 3 months later still no money, leaving us out of pocket, also the standard of finish on ours and a number of properties in our development ( greenway place) is disgusting, so we are now considering going to the press and media regarding the lack of effort on kiers behalf to resolve issues that have been ongoing, the contractors hired by this company are an absolute joke,We will be standing outside the show home this weekend to deter people from buying a property from kier if needed Also emails sent to the ceo of the company and we just get fobbed off and no response from him. I'm sorry about your other experience. From here we were able to prove and review buildability, down to each connection of each component, creating certainty that each interface works and has been tested in a virtual environment. I had a positive experience with Kier. Write A Review (It only takes 30 seconds!) The models at this point contain detailed data for each component, including who has designed, modelled, inputted and checked it. Absolutely atrocious, had issues before we moved in with snags, told us they would sort them, low and behold they never, still got issues now from when we moved in and been moved in 6 months!! Although now we are raising any snags with Customer Care, if we see John or Nick on site they will always be sure to check everything is ok. We feel very lucky to have a team on-site who truly care about the houses they are building and the people who will call them home. Long after a contract has been delivered, communities remember us for the positive legacy we leave behind. Their project manager Stuart speaks to you as if you’re a piece of.... Don’t do it. I have contacted NHBC who also inform for to return to kier as it has been an ongoing issue. I worked with Simon and he is very professional and responsive. any problems / small issues he’s on the case straight away and keeps us updated with them being sorted. All the rooms are very spacious and perfect for entertaining family and friends (when we are allowed!). I don’t wish anyone to go through the same distress, I wish I could share some pictures, so you can think twice before approaching this company. I had a locksmith out to assess the door on the 21/02/21. The Chancellor has today announced his Spending Review, which encompassed a number of elements, some of which are relevant to the built environment, including:. Kier are only interested in making money Terrible company, horrible people They don't bother ever getting back to you on anything, their subcontractors are rude and aggressive. Still waiting for my garden to be finishing lived in the house well over a year. A free inside look at company reviews and salaries posted anonymously by employees. Please can you email info@kierliving.co.uk with your development, plot number and contact details. Latest from Kier Living. friendly site team. We reserved our house in Feb 2020 and not long after we were in unknown territory with construction postponed due to national lockdown. We moved into our home in Sept 2020 after only a short delay from expected completion (thank you lockdown) after the team at Snowdon Grange did all they could to get us in our home. | Read 41-60 Reviews out of 129 Customer service do not reply or come back to you. Kier Living is a strong business but has limited operational synergies with other parts of the Group and would require significant ongoing funding from Kier to deliver future growth. I worked with Simon and he is very professional and responsive. Kier has paused the sale of its housebuilding business, Kier Living, and is cutting the salaries of 6,500 employees due to the impact of the coronavirus pandemic. John, Nick and Bruce are an asset to Kier and if all Kier sites were the same as this one there would be lots of happy home owners. My reason to now post is that I have had ongoing issues since I have lived here with my front door and now does not open at all as of the 12/02/21.Kier have said the house is now out of warranty and will not help and have no record of my complaint about the door when I have previously reported problems. Agreement to have my garage 3 months after I moved in, handed over a year later and it is growing mould up the walls and so damp it smells horrendous. However, Kier have made a gorgeous house in the Pinewood. Cons. In this day & age, that's nothing at all to worry about when it comes to new-builds. No one ever answers the phone or email. mimmymouse Mon 29-Apr-13 21:02:26. They have made me really unwell and caused some much upset and loss both financially and emotionally. I've previously owned a couple of new builds so know what to expect and sold my last newbuild at exactly the same age that this property is now....what a difference though. Not the dream home I envisaged or the stress free home I needed whilst going through divorce. She has been excellent through out the journey, it was unfortunate we were unable to proceed with the property purchase, however i am 100% sure even after completing, she would always have been there to help if required. Kier have been very courteous, helpful, professional and many more. I have had three men sent via kier to inspect the door and have been told the door is bowed and needed re placing. The selling point for us was the large hallway and landing, having viewed other developers homes they all seemed to squash rooms into a small plot. ( I do have e- mails confirming correspondence). He was always very professional, informative and friendly! Kier have been very courteous, helpful, professional and many more. 3 rd March 2021. Enjoy your new home. I have had many issues to name a few- ongoing cylinder/ boiler and noisy heat problems. Every project we deliver allows us to bring our unique thinking to solve problems, innovate and collaborate with our clients, supply chain and beyond. Its all been down to the site manager to deal with and I can't fault him by any means. According to its latest annual report, just over 3,600 people left the company in its 2019/20 financial year. One of the reasons we bought that style. KIER HOMES BUNCH OF COWBOYS. I’m an electrician by trade and on my sites we do things properly, the floor layers on this site thought it would be a good idea to put vinyl flooring on a concrete floor without screeding it lol, low and behold can feel lumps on your floor! Of course there have been snags, most very minor in nature and only apparent when living in the property; however Kier, and Simon Jacobs in particular, have been very responsive. Leave a review. 41 Reviews . They ignore every thing, not just from me, from every house owner I speak to on the site. An excellent move for us. Please don’t make the same mistake I made by buying a “new house” that looks 30 years old, poor customer service and poor finish, cheap quality for such an expensive house , more than 200 snagging issues and the list is still growing. The lounge ceiling came through after the shower was used once as it wasn’t plumbed in, sink in kitchen still leaking 15 months on, a snagging list of 80+ Items and still trying to get things done from day 1. The selling point for us was the large hallway and landing, having viewed other developers homes they all seemed to squash rooms into a small plot. John and Nick the site managers have gone above and beyond to make the experience one we will never forget. Rebecca in the site sales office is great but there isn’t much more she can do. The door supplier said they would of replaced the door if it was 3-4 mm out. £1,000’s and £1,000’s of damage to those items that had to be thrown away. No one from customer service has been in touch. I purchased one of the show homes at a Kier site. I have contacted NHBC who also inform for to return to kier as it has been an ongoing issue. Was this review helpful? Unit 1, Centura … Our house is gorgeous inside and out! I have had holes and squares cut out of both the kitchen and hall ceiling for the last 11 months. Centura Court. Kier Living has been up for sale since June 2019 Reports have said the firm will use the 21 April date to announce that it has agreed a deal to sell Kier Living, first put on the block in June 2019 by then new chief executive Andrew Davies, as well as announce a £150m equity raise. Document Controller Kier Living (Current Employee) - Tempsford - 28 October 2019. We selected Kier Living as the only builder we found in Wales that would take our English home in part exchange. Kier Living Limited Reviews. They Promise things will be done and never turn up. I understand there may be some staffing issues if people are off sick or self isolating but after a few weeks I'd have hoped for better. I've sent 2 emails to east customer services including a video of the noise levels to proove my point but no response. GB. The bathroom fan didn't work & the backsplash for the hob was scratched. Tweet. We love our well designed and very well insulated new home, Beware - Awful build and terrible customer service. Was this review helpful? Thank you for your review. The door is not aligned hence the reason the mechanism in the door has gone. I live in a terrace row, surely it is a fire risk living in a three storey home and a real inconvenience not being able to use a front door. We have been very pleasantly surprised by the whole experience from reservation through to snagging. I can not replace the lock as the same thing would happen again. I have been patient and courteous and respected the impact of COVID on the situation but the customer service is simply disgraceful. The issues I have previously raised included a dirty skirting board, due to a gap and air coming in. We've been promised so many times by so many people that they will sort it out but of course no one ever done anything to it.Other things like cracked tiles and faulty sink are still to do but we lost the hope. This was our first house. The project delivered a range of house types to appeal to the broadest demographic possible with the aim of giving residents an extra 10% living space. Glasgow - Centura Court. This was our first house. I will get someone in the customer service team to call you to discuss your ongoing issues. I don’t wish anyone to go through the same distress, I wish I could share some pictures, so you can think twice before approaching this company. No contact from Kier Living in nearly a year to fix defects, A quality build with Kier Living, snagging unresolved satisfactorily @ Urban Quarter, Bristol. Money grabbers who don’t care about the people they put in these homes. Sadness at home I hoped would be my happy place. Don’t buy a house from these people. I have been waiting for Kier Living Eastern to attend to the items on my defect list since February 2020. Private equity tycoon Guy Hands looks to buy struggling Kier Living Stefan Boscia Private equity tycoon Guy Hands has reportedly bid on the housebuilding arm of Kier. The stress and worry of the last two and a half years is ridiculous, life consuming. Enjoy your new home. The experience of buying a house from Kier was delayed by Covid-19, but we eventually completed at the end of May 2020. Thank you for your review Owen. The experience of buying a house from Kier at Castle Coft Barnard Castle. Easy access as just off a1. Kier promised to store my garage items whilst my garage wasn’t available. 436 Kier Group reviews. No one ever answers the phone or email. Customer service do not reply or come back to you. Thank you Kier !! Our garden is absolutely devastated, no level, no drainage, grass doesn't want to grow on it. Our house is gorgeous inside and out! In the time running up to the purchase Simon kept us informed of all updates and any delays he gave us plenty of notice and kept us in the loop. Kier have said they will not help as the two year warranty has now expired. Site has been going well over 3 years and still not complete. Following kier saying they will not help I contacted the supplier of the door who states the door is now out of its two year guarantee, and to return my ongoing complaint to kier. However, Bruce the sales rep kept us informed throughout what could’ve been a worrying time for buying our first home. © 2021 Trustpilot A/S. Urban quarter House is a perfect size for a family of 5, the sales manager Simon has been great. I awarded 5 stars as a genuine reflection of my experience at Castle Croft Barnard Castle. This made for a less than 6-week move during Covid in good time to benefit from the much reduced land transaction tax.As for the home itself my wife and I are very pleased to live in a comfortable, spacious home that seems very well built. I bought a new home in 2018, I have had many issues with the home. Report. Read more . The much-anticipated 2021 Budget has been a welcome relief for house hunters across the country and we’re keen to do our bit to help generation rent, become generation buy. My reason to now post is that I have had ongoing issues since I have lived here with my front door and now does not open at all as of the 12/02/21.Kier have said the house is now out of warranty and will not help and have no record of my complaint about the door when I have previously reported problems. ***KIER LIVING LIMITED DON'T CARE ABOUT CUSTOMERS***After over one year of constant emails, phone calls, meetings... we take the matter to court. everything, truly is a depressing work place. Copy link. Bruce made the experience special as he knows buying a home is a big deal, whereas other sales reps have made it feel like we were just popping to the supermarket for some milk!! Falkirk. Following kier saying they will not help I contacted the supplier of the door who states the door is now out of its two year guarantee, and to return my ongoing complaint to kier. I'm the second owner of a 5 year old Kier home which I moved into just before Christmas. I've sent 2 emails to east customer services including a video of the noise levels to proove my point but no response. She was always a phone call away, and she was always pleased to speak to us regardless of the amount of times i kept on calling her. I have had holes and squares cut out of both the kitchen and hall ceiling for the last 11 months. They Promise things will be done and never turn up. 13 Reviews . I am sorry to read your review. Featured awards. At any one time at Kier we have around 550 projects on site across the country. Kier was a lot better by comparison - from memory we only had 2 things on the snagging list. I had been told the door was bowed and the last man to look at the door states kier would not replace the door unless it was 10 mm out. Sadness at home I hoped would be my happy place. 84 Reviews | 3.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Vouchers Vouchers. The top hinge is not fitted to the door correctly, hence the whole door moves. If you would like me to get someone in customer services to call you please email me your contact details to info@kierliving.co.uk. They are always more than happy to help and in the first 8 weeks in our home they answered all our concerns and resolved snags without question. Sadly for me the pevious owners either didn't understand what a snagging list is or didn't persists in complaining to Kier to get its many issues sorted. I just want to say a big thank you to Beth for all the hard work she put in, it will never be forgotten, and if i did ever look to proceed with Kier, Beth would be the first point of contact! 129 people have already reviewed Kier Living Limited. The garden is yet to be turfed but we were informed about this prior to the move in date and told to expect it to be done once the weather drys up hopefully March time, but we were well informed of this before hand. Kier continue to be responsive in finishing the final few remaining snags.UPDATE 1st March 2021 : Snags were not resolved satisfactory. I can not open my front door and am having to gain access into and out of my home Via the patio doors in the back garden. Urban quarter House is a perfect size for a family of 5, the sales manager Simon has been great. Request callback. Very depressing! Thank you for your review. Thank god the weather is getting a bit warmer. We've been promised so many times by so many people that they will sort it out but of course no one ever done anything to it.Other things like cracked tiles and faulty sink are still to do but we lost the hope. We purchased our first new home for 21 years from Kier in December 2020. We had the pleasure of dealing with Beth Allsopp, she was absolutely fantastic in providing us with the necessary support and guidance. I bought a new home in 2018, I have had many issues with the home. I'm the second owner of a 5 year old Kier home which I moved into just before Christmas. Kier Living - Urban Quarter, Bristol Our overall experience with Kier Living has been a mixed bag, however the poor experiences were when the Urban Quarter site was managed by the South Wales team. Please can you email info@kierliving.co.uk with your development, plot number and contact details. Please can you email info@kierliving.co.uk with your development, plot number and contact details. 24 Reviews . I've previously owned a couple of new builds so know what to expect and sold my last newbuild at exactly the same age that this property is now....what a difference though. They ignore every thing, not just from me, from every house owner I speak to on the site. Please can you email info@kierliving.co.uk with your development, plot number and contact details. We know if we have an issue they are only a phone call away and will resolve the issue promptly. If I could rate 0 stars I would, they are misleading, rude and extremely unhelpful. We purchased our first new home for 21 years from Kier in December 2020. And we were not told we wouldn’t have this. Generally it met all our expectations but there was a good number of small issues that needed resolving and one relatively major issue that needed attention.In my opinion how well 'Kier' did in resolving these problems is purely due to the professionalism and integrity of the senior local Kier managers. “The Group continues to review its cost base to identify additional cost saving measures,” it said. Clearly, it should not. I am having severe anxiety due to the stress this has caused me and I cannot have a quiet time because contractos keeps coming in and out of the house every day (in the middle of a pandemic) and they take ages to do their work, they need constant supervision otherwise they try to rush the job and leave. Thank you for your review. Construction firm Kier is reportedly finalising plans for an £150m equity raise and the sale of one of its divisions in a bid to fix its balance sheet. They have made me really unwell and caused some much upset and loss both financially and emotionally. Reviews from Kier Group employees about working as a Loader at Kier Group. I can not replace the lock as the same thing would happen again. If you would like me to get someone in customer services to call you please email me your contact details to info@kierliving.co.uk. Job work-life balance. But the firm gave no firm update on the progress of the sale of its Kier Living housing arm which Davies last September said could take another six to 12 months. We moved into our home in Sept 2020 after only a short delay from expected completion (thank you lockdown) after the team at Snowdon Grange did all they could to get us in our home. Of course there have been snags, most very minor in nature and only apparent when living in the property; however Kier, and Simon Jacobs in particular, have been very responsive. Myself and my wife were looking to purchase a property in Birmingham, Kings Norton. We reserved our house in Feb 2020 and not long after we were in unknown territory with construction postponed due to national lockdown. I purchased a property in Chesterfield, and had the pleasure of dealing with the sales advisor Roxy Williams.She is a credit to Kier, and a great asset to the company.Thank you Roxy for all your support and help. John and Nick the site managers have gone above and beyond to make the experience one we will never forget. I will get someone in the customer service team to call you to discuss any ongoing issues. Sadly for me the pevious owners either didn't understand what a snagging list is or didn't persists in complaining to Kier to get its many issues sorted. The door is not aligned hence the reason the mechanism in the door has gone. Indeed it's not! I am sorry to read your review. She was always a phone call away, and she was always pleased to speak to us regardless of the amount of times i kept on calling her. Performance stats. Bruce made the experience special as he knows buying a home is a big deal, whereas other sales reps have made it feel like we were just popping to the supermarket for some milk!! I can not open my front door and am having to gain access into and out of my home Via the patio doors in the back garden. If I could rate 0 stars I would, they are misleading, rude and extremely unhelpful. Redditch Road, King Norton, B38 9JX . © 2021 Trustpilot A/S. The garden is yet to be turfed but we were informed about this prior to the move in date and told to expect it to be done once the weather drys up hopefully March time, but we were well informed of this before hand. Universal Road, Middlefield Industrial Estate Falkirk FK2 9GA N/A N/A. They completed the property on time and there is no evidence of any structural defects. Kier have said they will not help as the two year warranty has now expired. Thank god the weather is getting a bit warmer. The show home had this beautiful stone effect. Read 1 more review about Kier Living Limited Only the latest review will count in the company's TrustScore Alfie 5 reviews. Not the dream home I envisaged or the stress free home I needed whilst going through divorce. I was visited by an Area manager and two items relating to the groundworks were remedied but a cracked sink, defective doors and defective toilet plus incorrectly plumbed heating and all other items have not been resolved.
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